NPTech Community

2014 NTEN Community Survey Report

Report published October 3, 2014 in NPTech Community

Cover of the 2014 NTEN Community Survey Report NTEN conducts an annual Community Survey to find out more about the individuals and organizations in the NTEN Community: we want to find out how these individuals and organizations use technology in their work, gauge the impact of NTEN programs and services on their professional development and their organization’s missions, and track trends in the nonprofit technology community over time.

> Download the 2014 NTEN Community Survey Report

2013 NTEN Community Survey Report

Report published November 1, 2013 in NPTech Community

The Nonprofit Technology Network (NTEN) conducts an annual Community Survey to find out more about the individuals and organizations in the NTEN community: we want to find out how these individuals and organizations use technology in their work, gauge the impact of NTEN programs and services on their professional development and their organization’s missions, and track trends in the nonprofit technology community over time.

> Download the 2013 NTEN Community Survey Report

The 2013 Nonprofit Engagement Data Management Study: A Graphic Report

When it comes to tracking and using “engagement” data – the actions, interactions, and even conversations that relate to an organization’s work but don’t necessarily represent the transactional or financial data that have been traditionally used for measuring an organization’s health – today’s nonprofits are either tracking a lot, or hardly anything at all. And very few organizations are applying that data to make decisions about their programs or measure their strategic outcomes.

In the spring of 2013, NTEN and Avectra surveyed nonprofit communications, fundraising, and leadership staff about their engagement data management practices, findings, and future plans. The results of the study are available in this graphic report.

The 2012 State of Nonprofit Data Report is Released

Report published November 9, 2012 in Data Integration, NPTech Community

 

In April 2012 NTEN worked with Idealware to conduct a survey of nonprofits about their relationships with data, and what we found was a large dichotomy—either they were doing a lot with their metrics or not much at all.

In addition, we learned that internal factors--such as staff capacity, expertise, and budget--as well as external demands and stakeholders—including funders; local, state and federal governments; donors; clients; and community groups—also hinder an organization’s ability to make strategic use of data they have collected.

Download the complete report with more statistics and valuable insights and lessons gleaned from a survey of US nonprofits and focus groups with nonprofit staff, foundation staff, and nonprofit consultants:

> Download the complete report, "The State of the Nonprofit Data," here!

2012 NTEN Community Survey Report

Report published October 31, 2012 in NPTech Community

The Nonprofit Technology Network (NTEN) conducts an annual Community Survey to find out more about the individuals and organizations in the NTEN community: we want to find out how these individuals and organizations use technology in their work, gauge the impact of NTEN programs and services on their professional development and their organization’s missions, and track trends in the nonprofit technology community over time.

> Download the 2012 NTEN Community Survey Report

Nonprofit Culture in the Cloud: Key Findings and 9 Case Studies From a Study

Report published September 6, 2012 in NPTech Community, Software, Technology’s Impact

Flickr: marcp_dmozFlickr: marcp_dmoz

Technology aside, it’s clear that the advent of Cloud-based solutions has had an impact on the culture of our work as nonprofits. It’s changed the jobs we do, both within the IT department and in more mission-related positions, and how we’re able to do them. From collaboration to telecommuting and distributed workforces to sharing back office services, it’s changed the way we think about mobility and how we define “the office.”

The idea of Cloud culture is somewhat nebulous. Where do you draw the line between the technology or the benefits it can bring, and cultural changes as a result of that technology?

We asked a number of people—everyone from end users at nonprofits that have implemented Cloud-based solutions to IT people to shared back office service providers to consultants—and got a number of answers.

Shared Back-Offices in the Cloud: Three Models for Organizations to Pool Resources (Findings and Case Studies)

Report published August 21, 2012 in IT Staffing, NPTech Community, Software

Most nonprofits have at least one thing in common, regardless of their missions: they need to provide a secure, reliable technology infrastructure that allows staff to carry out the day-to-day work. But budget and staff constraints often make it a challenge for organizations to find and provide optimal solutions to technology needs—especially smaller ones. 

Regardless of mission, nonprofits often have basic technology needs that overlap, including office productivity software, email platforms, accounting and payroll, data backup, and donor or fundraising databases. If parts of that infrastructure could be consolidated, could they streamline their efficiency and shore up infrastructure while freeing up resources for mission-related activities and staff?

We talked to a few organizations doing just that to see just what functions they’re sharing, and how it works. We identified three possible models for sharing back-office functions, explained in further detail below. You can read the case studies for four of the organizations we talked with in the case studies section of our site.

2011 Nonprofit Technology Staffing & Investments Survey Report

Report published June 1, 2012 in Benchmarks, IT Staffing, NPTech Community

The results of the 2011 NTEN survey of the NTEN and The NonProfit Times communities regarding technology staffing, budgets, and practices are now available in this report.

> Download the Report for Free

White Paper: CTOs for Good 2012

Report published March 19, 2012 in NPTech Community

CTOs for Good is a small group of chief technology officers (CTOs) at innovative nonprofits focused on scale and engagement.

In 2011, NTEN, with support from the Knight Foundation, convened the CTOs for Good forum and conducted follow-up interviews with the participants in order to document and share the group’s experiences and challenges.

The group addressed a number of issues over the course of the year, many of which are reflected in this white paper.

> Download the White Paper (PDF)

2011 NTEN Community Survey Report

Report published July 13, 2011 in NPTech Community

The Nonprofit Technology Network (NTEN) conducts an annual Community Survey to find out more about the individuals and organizations in the NTEN community: we want to find out how these individuals and organizations use technology in their work, gauge the impact of NTEN programs and services on their professional development and their organization’s missions, and track trends in the nonprofit technology community over time.

> Download the 2011 NTEN Community Survey Report

2010 IT Staffing and Spending Report

Report published April 20, 2011 in Benchmarks, IT Staffing, NPTech Community

For many nonprofit organizations, as with the wider public and private business sectors, the last couple of years have been impacted by a general economic downturn. Did we see evidence of this in our annual Nonprofit IT Staffing & Spending survey conducted at the end of 2010? Well, yes and no.

Compared to previous years (this is our 5th year of conducting the survey), certain areas of investment did seem to drop. However, for the most part, investments in IT staffing and other areas stayed remarkably steady, and we even saw some year-over-year growth in some areas.

> Download the Report for Free

NTEN 2011-2014 Strategic Plan

Report published November 19, 2010 in NPTech Community

In the spring of 2010, NTEN contracted with Intentiō Consulting to develop a strategic plan. The primary component of the plan is the organization’s theory of change that provides a framework for NTEN to use in developing a strategically focused programmatic and operational plan for 2011-2014. The strategic plan is freely available to the NTEN community.

> Download the NTEN 2011-2014 Strategic Plan

 

This plan covers 2011-2014 and will be treated as a living document: it will be reviewed and revised as circumstances and context require. In particular, this plan is being developed during a time of great economic uncertainty for nonprofit organizations. NTEN will develop the corresponding implementation and operational plan in light of both its financial state and the broader economic state of the nonprofit sector.

> Download the NTEN 2011-2014 Strategic Plan 

2010 NTEN Community Survey Report

Report published November 18, 2010 in NPTech Community

The Nonprofit Technology Network (NTEN) conducts an annual Community Survey to find out more about the individuals and organizations in the NTEN community: we want to find out how these individuals and organizations use technology in their work, gauge the impact of NTEN programs and services on their professional development and their organization’s missions, and track trends in the nonprofit technology community over time.

> Download the 2010 NTEN Community Survey Report

The NTEN Community is made up of both dues-paying members (referred to as Members in this report) and program participants (Non-members), with just over 8000 individuals represented in membership and a total of more than 25,000 members and non-members engaging with NTEN programming and resources at the time the survey was conducted.

We received responses from 1,021 individuals in the spring of 2010. A majority of respondents were NTEN members (72% answered that they were members, 23% said they were not members, and 5% did not know whether they were members).

2010 Nonprofit Social Network Benchmark Report

Report published April 22, 2010 in Benchmarks, Mobile & Social Media, NPTech Community

The second annual Nonprofit Social Network Benchmark Report, a joint project of Common Knowledge, thePort, and NTEN, has hard data and insights on the trends surrounding social networking technology as part of nonprofit organizations' marketing, communications, fundraising, and program services.

As it turns out, Facebook and Twitter really do count as work. That's right: the survey found that 86% of nonprofits have a presence on Facebook, and 60% are on Twitter, increased percentages over 2009 for both commercial social networks.

> Get the Full Report (for free)

2009 NTEN Community Survey

Report published November 2, 2009 in NPTech Community

We conduct an annual Community Survey to find out more about the individuals and organizations in the NTEN community, to learn about how they use technology in their work, and to gauge the impact of NTEN programs and services on their professional development and their organization’s missions.

> Download the Report

The NTEN Community is made up of dues-paying members and program participants, with just over 7000 individuals represented in membership and a total of 15,000 members and participants who engage with NTEN programming and resources.

We received responses from 1,000 individuals in the spring of 2009. A little over half of respondents were NTEN members (56.48% answered that they were members, 34.4% said they were not members, and 9.2% did not know whether they were members).

2009 Nonprofit Social Network Survey Report

Report published May 20, 2009 in Benchmarks, Mobile & Social Media, NPTech Community

According to a survey conducted in March 2009 by NTEN, Common Knowledge, and ThePort, social networking has become an integral part of nonprofits’ online strategy. Of the 929 respondents to a survey, nearly three-quarters (74.2%) have a presence on Facebook, and 30.9% have one or more social networking communities on their own web site.

> Download the Social Network Survey Report

You'll also learn:

  • Besides Facebook, which commercial social network sites are nonprofits using most?
  • How many members do nonprofits have on their social network communities?
  • How are nonprofits marketing their social network sites?
  • Are nonprofits successfully getting revenue from social networks?
  • How are nonprofit peers resourcing social networks efforts?

But don’t take our word for it. Download the report and read it yourself. It's free!

Nonprofit IT Staffing: Staffing Levels, Recruiting, Retention, and Outsourcing

Report published March 26, 2008 in IT Staffing, NPTech Community

Staffing Information Technology is frequently a challenge for nonprofit organizations. Financial resources are typically limited, and hiring managers often feel overwhelmed and under-educated when it comes to IT. Determining where IT should fit into the organization, how many IT staff people are needed, and what those people should be spending their time doing can be difficult decisions.

In order to shed some light on these questions, NTEN and the Nonprofit Times teamed up to create the Nonprofit IT Staffing Survey. The results of this survey will be presented in two parts. The first report, "Nonprofit IT Staffing: Staffing Levels, Recruiting, Retention, and Outsourcing" focuses on the nature of IT staff and departments in nonprofits.

> Download the report for free!

Additional findings of the Nonprofit IT Staffing Report include:

Nonprofit IT Staffing: Budgets, Salaries, Training and Planning

Report published February 29, 2008 in IT Staffing, NPTech Community

Staffing the information technology (IT) function is frequently a challenge for nonprofit organizations. Financial resources are typically limited, and hiring managers often feel overwhelmed and under-educated when it comes to IT. Determining how much time and money to invest in information technology can be difficult decisions.

In order to shed some light on these questions, NTEN and the Nonprofit Times teamed up to create the Nonprofit IT Staffing Survey.

This second and final report covers "Budgets, Salaries, Training, and Planning".

> Download the report for free!

2007 NTEN Community Survey

Report published August 30, 2007 in NPTech Community

We conduct an annual Community Survey to find out more about who makes up the NTEN community and to get feedback about how we can best serve this nonprofit technology community’s needs.

The NTEN Community is made up of supporting members and participants in NTEN programs, events, or email lists, totaling just under 10,000 nonprofit and technology professionals. This survey was conducted in July 2007.

We received survey responses from 808 individuals, a little over half of whom were NTEN members. This report presents the demographic make up of the nonprofit technology community, including data about organization types, staff sizes, budget sizes, and job roles.

Key Findings:

> Communications and Marketing represent both the fastest growing constituencies in the community in terms of job roles and the biggest organizational challenges in terms of project area.

> NTEN membership reflects the general nonprofit technology community, but does not reflect the makeup of the general nonprofit sector.

Download the full report.

2006 NTEN Community Survey

Report published October 31, 2006 in NPTech Community

We asked, and you answered. We surveyed NTEN members and others in the nonprofit technology community to find out who you are and what you want from your professional association. You came back and told us what your needs are and how NTEN can meet them.

We surveyed 516 people, of which about half were NTEN members and all were involved in nonprofit technology in some way. We’ve summarized what you told us about who you are and what you need below. A more detailed synopsis can be found in the 2006 Community Survey Analysis (PDF).

Who You Are

Almost 60 percent of you work for a nonprofit organization and many others work for technology consulting firms (10.7%) and associations (7.7%). About a quarter of you are IT staff, while about 13 percent are Executive Directors/CEOs or consultants. We also have a lot (12.4%) of marketing and communications staff in our community.

Many of you work toward social change every day and share common goals with others in NTEN. The most common areas our members work in are education, human services, and public and social benefit organizations.

What You Need

From this survey we learned that you have very different needs depending on your profession.

New and Accidental Techies: You want information in non-tech speak, resources you can put to immediate use, and access to knowledgeable community you can tap into for advice.

IT Staff: You’re already tech savvy, but want some help staying on top of new trends. You want access to resources and training, and you want advice on how to convince management to fund technology.

Senior Staff: You want to know how technology can make your organization more productive and you want information to help you confidently work with vendors and make technology purchasing decisions.

Consultants and Vendors: You want technology news and information that speaks to the needs of nonprofit organizations – your clients. You also want to reach out to the nonprofits in our community and potentially work with them in the future.

International Organizations: Your top priority is being a part of a vibrant community. You want to connect with others in nonprofit technology who are located around the world and help each other out.

Want more details? Then download the full summary of our findings. If you’re not yet an NTEN member, join our community.