Information technology provides new and powerful ways to deliver both direct and indirect services to low and moderate-income clients. From self-help legal materials and resources on keeping healthy to the ability to locate food banks and shelters and determine eligibility for public benefits, clients now have unprecedented access to information that has the potential to empower and transform their lives. This session will look at the ways in which information technology has been used to increase the quality of, and access to, services for low and moderate-income clients. Issues such as usability, accessibility, and privacy will be discussed, as well as strategies for outreach, communications, activating community partners and ensuring that service delivery is tailored to the unique needs of clients and identifying where non-technology or hybrid solutions may provide better outcomes.

Takeaways:

1. Understand the role and value of information technology in delivering direct and indirect services to low and moderate income clients
2. Be able to identify and address usability, accessibility and privacy concerns
3. Learn how to conduct outreach, communications and organizing around technology projects that provide direct and indirect services to low and moderate-income clients

Speaker List:

1. Kate Bladow / Pro Bono Net
2. Mr. Matthew Burnett / Pro Bono Net
3. Josh Knauer
4. John M. Pierce

Session Materials:

1. Session slides
2. LiveHelp: Helping People Find Legal Information Online
3. National Public Automated Documents Online