Developments such as the emergence of the Alliance for Effective Social Investing and Charity Navigator's plans to add outcomes to its rating system are fueling greater demand for demonstrated results in the nonprofit sector.

This session explores how performance management helps organizations continuously improve their services and client outcomes, and ultimately creates a competitive advantage in a tough fundraising market.  

Through case examples, the presentation will demonstrate how organizations use technology to track that they are reaching the intended population, ensure that individuals are receiving the appropriate level and quality of services and to track improvements in clients' lives. Software allows for real time reporting that supports management decisions and facilitates funder reporting.

Technology is only one tool to manage performance, however, and the session will discuss how sound program design, strong leadership and change management are other key ingredients to reaching a point where data is used for continuous improvement.

The session will include examples of how successful organizations have improved over time and increased their funding. It will also include practical tips for selecting performance management software, developing strong program design and managing change. Participants will leave with resources for peer networking and further learning.

Session Takeaways:

1.  Learn how performance management helps organizations continuously improve their services and client outcomes

2.    Learn how performance management creates a competitive advantage in a tough fundraising market 

3.   See how actual organizations are using technology to enhance performance management

Level: Intermediate