ABOUT COMPUTERS FOR YOUTH
Computers for Youth (CFY) is tackling an important national problem—across our country, we are failing to provide low-income children the support they need during the critical middle school years. As a result, test scores (particularly in math) are falling between the fifth and sixth grades. CFY’s approach is innovative and effective -- CFY helps low-income students do better academically by improving their learning environment at home. Specifically, CFY partners with high-poverty middle schools to improve the educational resources in students’ homes by providing a home learning center (top-notch educational software loaded onto a refurbished computer) and family training to enrich students' home learning environment and increase the confidence of their parents as learning partners. CFY has shown significant results on student test scores, class effort and parental confidence in helping their children learn. Since beginning operations in 1999, we have reached more than 25,000 students and parents from 40 schools in New York, Philadelphia and Atlanta. In 2008, CFY will be in 5 cities as we launch programs in the Bay Area and Los Angeles. For more information, please visit www.cfy.org.

In the 2008-09 academic year, CFY-NYC plans to produce 3,000 home learning systems and support 24 schools through its Take IT Home program. This is more than a 10 fold increase from CFY’s first year of operation in 1999 when CFY served 230 families from one school in the Bronx.

POSITION DESCRIPTION
The Technology Director will oversee all of CFY-NYC’s technology activities related to computer acquisition, computer refurbishing, set?up and management for school-based trainings, help desk/computer repair and staff management. This individual will report directly to the NYC Executive Director.

KEY RESPONSIBILITIES

Manage NYC warehouse operations, including the oversight of 3 full-time and 6 part-time technical staff.
• Plan, manage and implement CFY’s protocol for computer refurbishing. This includes testing hardware, imaging hard drives with CFY’s prototype and conducting quality assurance testing to annually produce ~3000 home learning centers.
• Manage inventory of computer equipment.
• Develop process guide for warehouse operations.

Manage the acquisition of computers (herein called home learning center) for CFY-NYC’s programs.
• Develop and implement strategies for obtaining computer donations locally.
• Foster and maintain relationships with computer donors.

Assist in school review and selection of schools with program staff.
• Visit schools to ensure that the school buildings are able to meet the technical requirements of CFY-NYC programs.
• Maintain data regarding school infrastructure and logistics.
• Review and provide input on quality of school partnership and areas for improvement.

Manage all technical aspects of CFY-NYC’s Training Workshops. Oversee staff to:
• Facilitate delivery of home learning centers for Take IT Home Family Learning Workshops, held at NYC partner schools. Families will be trained on these computers before taking them home.
• Set up school classrooms (computers & power) on Friday afternoons and on Saturdays before each Workshop.
• Solve any technical problems that arise during Saturday Workshops.
• Recruit, hire and assign responsibilities to Technology staff.
• Supervise technology volunteers.

Manage Help Desk and computer repair services for CFY families, including the oversight of 3 full-time and 4 part-time staff.
• Repair CFY home learning centers for participating families as required.
• Manage help desk application software (Remedy) and reporting needs.
• Recruit and train staff in repair process, CFY educational software package, customer service skills and Remedy operations.
• Supervise day-to-day operations.
• Develop technical documents/process guide for help desk.

Note: This position requires work on Saturdays (up to about 10 Saturdays per year).