Resources by Topic: Communications

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How-to: Use Google Analytics to Track Your Online Marketing Campaigns

Submitted by Brett on Thu, 06/24/2010 - 8:18am

Brett Meyer, NTEN

You may already know you can use Google Analytics to track your Google AdWords campaigns. Makes sense: Google would integrate puppies into their products if they thought it would help. [Ed. note: Actually, they have.]

Because they had to standardize the system used for this tracking, you can co-opt it for your own purposes to track click-throughs from your e-mail campaigns, banner ads, links in blog posts, even paper mailings (if you use it in conjunction with a URL shortener like bit.ly).

Turns out, it's really easy. Here's how to do it:

Go Beyond the Dashboard Report

Submitted by Brett on Thu, 06/24/2010 - 8:14am

Marissa Goldsmith, Beaconfire Consulting

Organizations love their dashboard reports. I've spent hours creating Excel spreadsheets for monthly, quarterly, and annual reports. I've filled them with all different kinds of stats, from pageviews to visits to most-printed pages.

These reports may result in kudos for an increase in pageviews, or grimaces for the decrease in returning visitors, but the only action that I have to look forward to is spending several more hours creating the same spreadsheet next month/quarter/year.

And so I became a dashboard report hater. But eventually, I realized that it wasn't the dashboard report I hated, it was the culture that the dashboard report fed into -- the culture that values the existence of a report over what the report itself is telling you.

Since that epiphany, I have worked to actively change the nature of the reports themselves. Here are a few ways how:

What Does Your Facebook Funnel Look Like?

Submitted by Brett on Thu, 06/24/2010 - 7:47am

Shabbir Imber Safdar and Shayna Englin, Englin Consulting, LLC

Everybody's on Facebook, so clearly your non-profit should be there, too, right?

Probably, but given limited resources it’s important to get a better handle on the specific value your organization's investment of time and resources on Facebook is delivering toward your bottom line. It's time to make it accountable.

One approach to making your Facebook efforts accountable and more forcused can be found in the marketing funnel. Here's the concept:

Turning Your Nonprofit into a Self-Made Media Mogul

Everyone is a publisher. Everyone is a broadcaster. Everyone, including your nonprofit, can be a self-made media mogul, thanks to affordable email, web hosting, and social media.  Learn more »

Making More of Your Metrics

Submitted by Brett on Tue, 06/22/2010 - 8:11am

Steve Peretz, M+R Strategic Services

Since the release of the 2010 eNonprofit Benchmarks Study, we know many of you have been hard at work looking at how your programs measure up against industry benchmarks. But the Benchmarks Study is really meant to help you think (or rethink!) how you collect and calculate your data in the first place—since the most important metrics for your organization are, of course, YOUR metrics.

Here are three tips for better collecting and calculating your organization's metrics:

US, Our Organizations, and the Evolving Web

Identity has never been easy to define for an individual or an organization. With the evolving social web, distinguishing who you are becomes a challenge. Dealing with the implications for an organization responsible for managing data of their constituents' identities createsan even greater challenge. Learn more »

Ask the Expert: Eric T. Peterson on Web Analytics

Web Analytics at NTEN is often described as going down the rabbit hole -- you go looking for one thing and you get lost in your analytics program intriguied by numbers and what they might really mean to how people are using your website. Learn more »

Privacy. Publicy. What does the evolving landscape mean for your nonprofit?

Submitted by Anna on Fri, 06/04/2010 - 12:21pm

Yesterday, on the NTEN channel, we started a discussion on the future of privacy for nonprofits with Stowe Boyd, known for his speaking and writing on the social revolution on the web. Stowe painted the backdrop of the formation of what he refers to as "publicy" -- the idea that the social web is inherently open with little privacy for users.

The question that Stowe suggested nonprofits ask of the third-party services is, "What is their social contract and how stable is it?" Hello, Facebook??

Listen to Stowe's presentation on Publicy and the Erosion of Privacy:

Speaking of Privacy...

Submitted by Sarah on Thu, 06/03/2010 - 9:59am

Yesterday, some of our staff members received an email with the following message:

We weren't alone. What followed were screams of outrage from across the Internet: "I can't believe they did this!", "UNSUBSCRIBE!", "What?!" 

Here at NTEN, we strongly believe in keeping private information private.

No Really, What Are You Doing on Facebook?

Submitted by Holly on Thu, 06/03/2010 - 9:50am

Back on May 28, Beth Kanter asked a question on her Facebook page:

Here at NTEN, we've been thinking about that a lot, too. First, we had a Facebook Group. Last year, we switched to the Facebook Page. After nearly three years of monkeying around in Facebook in a not so very organized way -- does that sound familiar? -- we're finally able to say we've gotten close to a secret sauce... at least for our folks.  

Although we're still slowly adding Fans/friends/likes, we're finally getting a lot more interaction on the page. People are posting more on their own, and they're reacting to what we post, sharing their two cents. That's what's important to us:community interaction.  

So what's in our sauce? If I had to express it as recipe, I would probably go with: