Communications Director

The Communications Director is part of a collaborative and diverse NTEN team. We are all inspired by and accountable to our mission, community, and each other. The Communications Director is the lead project manager and strategic leader across all organizational content and communications, including publications, marketing, and website content, prioritizing accessibility and reliability across our systems and content. The Communications Director position includes technical duties of editing the website and designing email marketing messages, project managing partners and contractors for publications and other deliverables, and engagement strategy duties like planning and implementing content across channels. The Communications Director reports to the CEO and will work closely with the IT Director, Senior Website Developer, and others on the program team and across the organization, as well as directly managing contractors as appropriate. 

All NTEN staff work remotely with flexible schedules from their homes. The Communications Director, like all staff, is expected to utilize internal communication and project management tools, including Slack (internal communication tool), Asana (collaborative project management tool), and Google Workspace (external communication, file storage, calendar), to ensure collaboration across time zones. 

Responsibilities

• Stay current on emerging technologies and their equitable use, including participating in industry events and networks and continuing professional development. 
• Steward NTEN’s brand and reputation, including style guide use and updates, and policies and practices for digital content and social media. 
• With support from Senior Web Development Manager, IT Director, and other appropriate staff, design and oversee the strategy for the NTEN website and other web presence, including content audits and management, feature and development roadmap management, and staff training or support. 
• Stay current on industry standards and practices for, as well as lead NTEN’s investments in, website and email marketing accessibility, user experience design, and email deliverability. 
• Create and oversee digital marketing strategy for programs, including organic and advertising traffic, email marketing, and asset development. 
• With review and development support from relevant staff, manage email marketing, including message planning, writing, production, sending, design, and list management in support of course and other program registration, NTC registration, and membership.
• Hire and manage freelancers and agencies as needed to achieve goals.
• With all other NTEN staff contribute to the planning and production of the annual Nonprofit Technology Conference, specifically managing digital and on-site design, graphics, and other artwork, email marketing and advertising promotion, attendee communications and engagement, and all printed signage.
• Embrace NTEN’s mission, values, and commitment to equity and liberation.

Qualifications

• 5+ years of nonprofit sector or related work experience preferred.
• 7+ years of communications, publications, research, or other subject matter experience preferred. 
• Demonstrated experience with digital accessibility and website development preferred.
• Demonstrated success with project management and product development timelines.
• Experience communicating and working with a distributed team.
• Demonstrated success working collaboratively with others on common goals and projects, including managing staff and contractors.
• Demonstrated success working independently to keep tasks and projects on track.
• Affinity for and interest in increasing skills with technology tools, including Google Workspace, Salesforce, and WordPress.
• Ability to build constructive and effective relationships.

NTEN has no physical office, but nearly half of the staff is in the Portland, OR, area. We hope to hire locally where in-person collaboration and support from the most team members is possible. Still, we are open to applicants based anywhere in the U.S. with the expectation that non-local applicants would potentially travel to Portland at most twice per year for staff planning. Domestic travel and extended hours will be required one week per year for the Nonprofit Technology Conference and may be required for other in-person events up to three times per year, depending upon the program. NTEN covers work-related travel costs.

Salary and benefits

This is a full-time (32 hours a week) position with a yearly starting salary of $65,000. 

NTEN operates on a four-day week, with all staff working Monday–Thursday only. 

NTEN provides quality benefits, including covering 100% of medical, dental, disability, and life insurance benefits; 401(k) with available matching contributions from NTEN; Flexible Spending Account; flexible work hours; and 24+ paid days off annually. In addition, as a fully remote team, we provide all staff with a laptop, additional monitor, other technology supplies, a stipend for home-office setup, and monthly stipends for internet costs.

NTEN focuses on professional development for all staff and is eager to hire someone interested in learning and developing their skills in this role. This position has no specific education, training, or certification requirements; we value lived and professional experience with digital literacy, inclusion, equity topics, program management, and community organizing. 

Our team and impact are made greater by the diversity of our staff. NTEN is an intentional, collaborative organization. Our values and commitment to equity and liberation guide our hiring, program design, community engagement, event planning, and beyond. Review Working at NTEN to learn more about our benefits and team.

How to apply

Please send us an email that includes the following:

1. A resume, job history, or LinkedIn URL.
2. A cover letter or message in the body of your email.

Your cover letter can be any length but should address your interest in NTEN’s mission and include information about previous experience or interest related to the above mentioned responsibilities. Applications will be reviewed as submitted, and all applicants will receive acknowledgment of their application or request for an interview as appropriate. NTEN is an equal-opportunity employer.

The selection process includes:

1. A short interview (approximately 30 minutes) with the CEO via Zoom; questions will be provided in advance.
2. A longer group interview (approximately 60 minutes) via Zoom with the CEO, IT Director, Senior Website Developer, and other team members; questions will be provided in advance.

No travel is required for the interview process. Accommodations can be made to support accessibility, including flexible scheduling, captioning, and other options upon request.

If you have questions about NTEN or this position, please email us.