Event Details

Mobile devices and technologies are changing the ways people consume and share information. Social media provide multiple platforms for sharing experiences and data during disasters. Put these together and it’s a brand new world for emergency managers.

This presentation looks at current trends in the use of social media (SM) in crises and the “age of social convergence”. It will examine the steps that lead to the integration of SM in your emergency management and business continuity programs.

Finally, the presentation features case studies of the use of SM in large-scale emergencies, from Haiti to Japan, and key lessons learned.

In this webinar, participants will learn

• Social media are already proven emergency information tools.
• Social media and cloud-based, volunteer-driven crisis mapping offer a built-in resiliency in disasters
• We’re in the “age of social convergence” where citizens expect not only to be informed, but also to participate in emergency management

> Get the Recording!

About the Presenter

Patrice Cloutier

Patrice Cloutier is currently Team Lead for strategic communications in the Communications Branch of the Ontario Ministry of Community Safety and Correctional Services. As such, he plays a key role in the planning and delivery of emergency information at the provincial level and in crisis communications planning. Patrice spent close to 10 years as a reporter and broadcaster with the Canadian Broadcasting Corporation/Société Radio-Canada across the country and as a freelance journalist for the BBC and Radio-Canada International. For the last 10 years, he’s been involved in strategic communications and media relations in the Ontario Public Service and has led teams of public relations and organizational communications professionals in the private sector. He’s an avid blogger and social media enthusiast. Patrice is a member of various groups sharing crisis communications and emergency management expertise and best practices. He’s a guest instructor at the Canadian Emergency Management College and at the Ontario Provincial Police.

Sponsored by Ontario 211

Ontario 211211 is a three-digit phone number and website that provides information and referral to community and social services. With information on more than 56,000 agencies and services in Ontario, we can help you find the answers you need, quickly and easily. Our phone service is open 24 hours a day, every day of the year, and is available in more than 150 languages.

Event Materials

On social media policies:

http://socialmediagovernance.com/policies.php?f=5

http://inesmergel.wordpress.com/social-media-policies/