I finally gave a presentation in my own back yard!  The fine folks at Blackbaud were in town to run NetWits Live, and they were nice enough to let me yammer at their guests for a while.

As usual, the people in the session were more interesting than anything I had to say, and we had some great conversations, especially around metrics.  Several folks asked me to share some resources, so I figured I'd throw them up here in case anyone else might find them useful.  

First, I use a chart in my general social media slide that gives a great visual overview of how folks use social media, and different ways they can particiipate:

(Click on the chart to go to its source and see it in clearer detail.)

Since we ended up doing a lot of talking about measuring ROI, I went ahead and shared the dashboard NTEN uses to track its online programs.  As I've written before, we're rethinking a lot of these metrics, and these are by no means what every orgnization should be tracking, but if you think it might be helpful, check out this version of our dashboard.