How Are We Staffing Online Communications?
Convio has just launched a survey to answer that question.
I've had a lot of conversations with you guys lately about how to staff the web functions at your organizations. It's an interesting conversation to have, because it involves a lot more than just getting a job done. Your web functions don't fit easily into one little cubicle in your office: your web site, email, and social media activities span every department. It's not just communications -- it's program, and fundraising, and administrative.
It seems many of us are grappling with what to make of this complexity. Do we hire program staff with web knowledge? Or do we hire a web person who can understand how our online presence can be used in program? Should there be a separate web team? Should they be embedded in each department? Or should we find some hybrid model?
I don't have the answers, but I sure would love to know what you're doing on the ground, right now. Convio has launched a survey to help us find out. It's easy to fill out, and by sharing your experience, we'll all get a better understanding of what organizations are doing now.








