In Part 1, I reviewed some of the common theories around why overall fundraising is flat. It turns out that many opinions about what is happen aren’t based on actual data. Now I want to explore what is really happening based on data.
What Is Not Happening
The data shows a troubling trend in the nonprofit sector: Donor populations have been shrinking for the past five years and revenue per donor has been flat. Disaster giving has provided some temporary relief to the situation.
These trends are based on Target Analytics’ evaluation of transactions from 77 organizations, including over 37 million donors and more than 77 million gifts totaling over $2.4 billion in revenue. These nonprofits are primarily focused on direct mail and online giving.
The good news is that in the first half of 2012, new donor numbers are on the rise with almost every sector experiencing some degree of growth. For most sectors this growth appears to indicate a leveling-out and it’s possible that we have reached a bottom.
Human Services and Societal Benefit organizations have experienced very positive revenue and donor growth. Environmental organizations have had slight increases in both revenue and donors. Health organizations have been relatively flat, but did see increases in new donor acquisition for the first time in several years.
International Relief organizations had large declines in revenue and donors, but show signs of returning to normal non-disaster giving levels. Hurricane Sandy is unlikely to have a significant impact on this trend.
Overall giving will not begin to increase sustainably until there is consistent new donor growth over several quarters and organizations have begun to rebuild their multi-year donor base.
The Blackbaud Index of Charitable Giving has shown an overall negative trend in year-over-year giving since August 2012. Both large and medium sized nonprofits have been in the red, but smaller organizations have remained positive.
The Blackbaud Index is a broad-based fundraising index that reports total giving trends of 2,984 nonprofit organizations representing $7.8 billion in yearly giving on a monthly basis, both offline and online. It has a mix of small, medium, large organizations across multiple sectors with diverse fundraising programs.
Once again we see International Affairs having significantly less revenue on a year-over-year basis and this has an overall drag on The Blackbaud Index. Healthcare organizations have experienced negative growth for over 12 months. Other sectors are showing signs of trending lower heading into peak giving season. About 1/3 of all giving occurs in the final three months of the year.
The Blackbaud Index of Online Giving has remained in positive territory on a year-over-year basis. But keep in mind that online giving represents less than 10% of overall fundraising in the US. Medium and small sized organizations are having positive growth, but large nonprofits are trending negative. Some sectors are having very good growth while others, like International Affairs, continue to struggle.
Where Do We Go From Here
If we’ve reached a bottom, then it’s going to take time to recover. It will not happen overnight and there is going to be some continued pain. But there are steps that nonprofit organizations can take back from the edge of the fundraising cliff.
Anemic acquisition and poor retention have created a perfect storm for fundraising troubles. Without key changes the sector is likely to continue experiencing flat growth and an eroding supporter base. Here are some recommendations to get things moving in the right direction:
Engagement Over Acquisition
Just getting more new donors isn’t enough. That’s been tried and it doesn’t work long term. There must be more focus on using multiple channels, including direct marketing, phone, online, social, and mobile. Acquisition is often an on/off switch. Engagement is a volume knob — not always on “11” but never on zero.
Sustainable Donors Over Disaster Donors
The dramatic swings in disaster giving clearly have big impact overall fundraising. Good news in the world can mean bad news for giving. The focus must be on sustainability — not the next disaster. Showing outcomes and impact is proven to turn episodic donors into long-term supporters.
Smart Data Over Big Data
Everyone is talking about “big data” but not much is actually being said. We know that the use of analytics in fundraising is not a new concept. The focus now needs to be on the broad use of information and analytics by nonprofits that helps them make smarter decisions. No more guessing.
All Year Over End of Year
Get ready for the 57 blog posts, articles, emails, and webinars about how much giving happens at the end of the year. Add another 23 about all the online giving that happens in the last two weeks. This is “best practice” gone bad at its best. Diversify your fundraising across the entire year.
Retention, Retention, and Retention
None of this works if retention rates do not significantly improve. Losing 30% to 40% of donors each year limits fundraising’s ability to grow. “What if it was all about retention?” needs to be the question every board, leadership team, department, task force, and partner asks.
Change Means Changing
Change is hard. Whether it’s changing the world or making changes in the nonprofit sector. And the best way to start changing things is to change things. That sounds really simple — because it is. Change is what is needed to truly get fundraising growing again.
Take a deep breath. Take a step back. Let’s get moving in the right direction.
Steve MacLaughlin is the Director of the Idea Lab at Blackbaud.