Meet NTEN's Staff

Amy Sample Ward, CEO

Amy's dedication to educating and supporting nonprofit and community organizations in using technology to make lasting change brought her to NTEN as the Membership Director in 2011, then as the CEO in June 2013. Whether it is by connecting individuals, organizations, campaigns, or possibilities, Amy hopes to facilitate the nonprofit technology sector transitioning into a movement-based force for positive change.

She is also a blogger, facilitator and trainer having worked with groups and spoken at events in the US, UK and around the world. In 2013, she co-authored Social Change Anytime Everywhere: How to implement online multichannel strategies to spark advocacy, raise money, and engage your community with Allyson Kapin. She previously co-authored Social by Social, a handbook in using social technologies for social impact, and has contributed to various other publications about social change and technology. She is a conversation-starter and thought-leader, writing about strategic uses of new technologies for communities and organizations on her blog and the Stanford Social Innovation Review


Jessica Holliday, Operations Director

A long-time Portland resident, Jessica Holliday still recalls the days when the Church of Elvis, not Voodoo Donuts, was the Old Town tourist destination. From software development to kitchen management to finance, Jessica has enjoyed a long and storied career of creating and managing the systems that make small organizations tick.

When not in front of a computer for work, Jessica enjoys being in front of a computer learning Ruby on Rails. Away from the computer she wrestles with learning Mandarin Chinese and struggles to keep up with her husband on a bicycle.


Joleen Ong, Marketing & Publications Director

Joleen is a strong advocate of the nonprofit sector's role in bringing about social change, and the power of smart communications and technology to make this happen. At NTEN, Joleen is the editor of NTEN: Change, the quarterly journal for nonprofit leaders, and helps to support NTEN's 50,000+ community members meet their mission through technology. 

Prior to NTEN, she served as the Communications Manager at the human rights organization Social Accountability International in New York for over five years. Joleen's roots are in campus organizing, and she has led numerous successful campaigns to increase responsible procurement with Fair Trade. 

Joleen earned her MS in Nonprofit Management from the New School, and BA in International Studies and Spanish/Anthropology at the College of New Jersey. She has led presentations on the topic of nonprofit marketing, communications and sustainability worldwide. She is also a member/blogger of the Integrated Marketing Advisory Board (IMAB) and frequent webinar trainer at Joleen is a contributor to the 2014 publication, 'Annual Editions: Technologies, Social Media, and Society' and editor of two award-winning short documentaries. 


Karl Hedstrom, IT Director

Karl joined the NTEN team back in 2006 as an AmeriCorps CTC VISTA Volunteer, and then stayed on after accepting a position as NTEN's Data and Systems Manager. After working remotely from Chicago for 3 years, he moved to Seattle in 2011 and took on a more strategic role as IT Director.

Before NTEN, Karl served as a Peace Corps Volunteer in Niger, West Africa. His focus was on community development, but he also worked in several other fields including AIDS awareness, environmental education, and small income generation. This experience allowed him to see first hand the huge impact technology can have in the nonprofit and development fields.

Karl graduated from Pomona College in 2002 with a BA in Physics, and this technical background nicely complements his development experience in his role at NTEN.

Outside of work, Karl keeps himself occupied with a variety of intramural sports leagues and video games, but also jumps at any chance to escape into the wilderness with his wife Anna and their yellow lab Nali.


Megan Keane, Membership Director

Megan is a long-time SF bay area resident with an extensive nonprofit background in community management, social media, and volunteer management. She's a problem solver and network builder passionate about connecting with people both on and offline. As NTEN's former Community Engagement Manager and now Membership Director, Megan supports the NTEN community, helping others connect, learn, and make the most of technology.

While she's not online, Megan can be found teaching or practicing yoga, hiking, or curling up with a good book. She's also a self-professed penguin nutcase enthusiast.


Ash Shepherd, Education Director

Ash has been in love with the nonprofit sector for nearly two decades, where he has worked in the areas of conservation, environmental education, social work, youth program development, and technology consulting. He has been an active member of the NTEN Community, serving as a co-organizer of Portland’s 501 Tech Club, and completing a three-year term on the NTEN: Change Journal's Editorial Committee.

Ash earned a B.S. from the University of Montana in Resource Management and a Masters in Environment and Development from the University of Kwa-Zulu Natal in South Africa. He is a well respected public speaker and has developed numerous nonprofit resources including the Nonprofit Social Media Audit and co-authored the Social Media Road Map.

Outside of work Ash enjoys exploring the outdoors with his family, playing indoor soccer and searching for the "perfect piece of pie".


Andrea Post, Conference Manager

Andrea believes that nonprofits + technology = an incredible avenue for social change. She has spent her career encouraging individuals to become passionate advocates, organizations to develop impactful community-building events, and the world to care about those less fortunate. She believes that social change percolates, and NGOs have the power to help the good bubble up.

She started this career path as an organizer on political campaigns, did her obligatory time as a San Francisco citizen during the first dot-com bubble, then went to the corporate world where she handed out the big checks in charitable giving, sponsorships, and community relations. One of those sponsorships launched her into the world of conference planning, where she spent 6 years as the program director for the Conferences for Women in Pennsylvania and Texas, which have grown into the largest forums for women in each respective state.

When she roots, she roots for the Timbers and the San Francisco Giants. Her other car is a kayak.


Eileigh Doineau, Development Manager

Arriving at NTEN has been a happy bend in the road for Eileigh, who comes from a background in environmental design and English literature. After a year in AmeriCorps teaching environmental education, a summer in Africa working with communities to protect local natural resources, and a master's thesis on design and community engagement, she ventured into the nonprofit realm. Though Eileigh loves to get her hands dirty out in the real world, she recognizes that technology is a transformative tool of empowerment and is delighted to be helping others make the most of it.

Away from her computer, Eileigh enjoys short stories, wilderness ramblings, and getting the most out of her ice cream maker.


Steph Routh, Content Manager

Steph has had a nonprofit crush on NTEN for years and is thrilled to be a member of the team. She has a decade of experience in the nonprofit sector, with a focus on organizational development, communications, fundraising, and program planning.

Outside the NTEN office, Steph is the Mayor of Hopscotch Town, a consulting and small publishing firm that inspires and celebrates fun, lovable places for everyone. Her recent book publication is "How to Move by Bike." Steph was the first Executive Director of Oregon Walks. Steph is married to her bicycle and an aunt of two.


Bethany Lister, Community Program Coordinator

Bethany has been involved in some aspect of nonprofit technology for most of her career. She is a co-organizer of Portland’s 501 Tech Club, PDXTech4Good, wrangler of local CiviCRM meetups, and board member for the technology reuse and education nonprofit Free Geek. Bethany also teaches nonprofit management courses online.

Bethany’s latest adventures include researching conference codes of conduct, learning how to knit, and playing roller derby (not simultaneously). She is all the time trying to be a better advocate for diversity in tech.


James Sigala, Program Coordinator

James is a long-time Portland resident with a passion for technology, no baggage travel, and the arts. From medical devices to web design, he has an extensive background coordinating technology and training for a variety of organizations. Although NTEN is his first nonprofit experience, James comes from a family with a long history of social service and nonprofit work, and is excited to contribute to the community.

He is a recent graduate from Portland State with a BS in Social Science & Psychology with an interest in what makes people and society tick.

Outside of work, James is engaged in personal development, consuming copious amounts of nonfiction, and developing his social network.


Lauren Gall, Administrative Assistant

Lauren joined the NTEN team as their administrative assistant in January 2014. She is co-owner of VaVa Virtual Assistants, currently residing in Atlanta, GA. With over 7 years of administrative experience in nonprofit, business, and marketing fields, she comes to NTEN with a continued passion to assist in their business endeavors.

Her organization, communication, and great work ethic has helped propel her career. She has the passion to help others and a drive to succeed. Lauren earned her Bachelor’s Degree from The Ohio State University in Strategic Communications in 2008.


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